Privacy Policy
Who is responsible for your data
Our website is run by Novatrix SRL, a company registered in Costa Rica under number 3-102-893958. Novatrix SRL decides how and why your personal data is handled, so it acts as the data controller, and it has appointed a Data Protection Officer for questions about your data. The website is meant only for adults aged 18 or over, and we do not knowingly collect data from younger people.
What we collect
We keep identity details such as your name, username, date of birth, nationality and ID or passport number, and contact details such as your home address, e-mail address and phone number. For payments we may hold card or bank details and documents about your source of funds. We also record your deposits and payouts, the games you play, the bonuses you take, your responsible gaming settings and technical details like your IP address, browser and device.
Why we use it
We use your data to run your account, process payments, check who you are and answer your questions, which is part of our contract with you. Some uses are legal duties, such as anti-money laundering checks, identity checks and responsible gaming rules. We also rely on our legitimate interest to stop fraud and bonus abuse, keep the platform secure, study how the site is used and support our customer chats with AI tools. Marketing messages are based on your consent or our legitimate interest.
Where the data comes from
Most of it comes from you. We may also receive data from identity checking services, banks and payment providers, anti-money laundering and politically exposed person databases, regulators, responsible gaming registers and our advertising and analytics partners.
Who we share it with
Depending on the task, data may go to companies of our group, game providers, payment providers, marketing partners if you agree, law enforcement or regulators where the law requires it, chat and e-mail software providers, AI service providers that work for us as processors, identity checking tools, our lawyers and advisers, and a buyer if the business is sold. They may use it only for the task we give them.
Transfers and storage
If your data leaves the European Economic Area, we use safeguards such as the European Commission standard contract clauses. We keep data only as long as we need it. Anti-money laundering rules make us keep it for at least five years after your account is closed, so an earlier erasure request cannot be completed.
Your rights
You can withdraw consent, see and correct your data, ask for erasure, limit or object to processing, move your data to another provider, stop marketing messages and complain to a data protection authority. These rights are set out under GDPR and PIPEDA.
Keeping it safe
Your data is protected by technical, physical and organisational measures, and only staff who need it can see it. Your account opens only with your own login details, and you can switch on two-factor authentication for extra protection. Please keep your password to yourself.
Questions
Our support team on live chat can help with questions about this policy, and the Data Protection Officer of Novatrix SRL handles requests about your personal data.