Contact us

Reach our team

Live chat is the fastest way to talk to us. You can also write to our support team by e-mail or send a message through the contact form on our website, where all fields must be filled in.

Typical questions

We help with registration and profile changes, identity documents, deposits and payouts, bonuses and promo codes, the VIP program and games that do not load or freeze.

Limits and account closure

Our team can help you set limits, take a break or close your account for a chosen time. If you want to close it for good, tell us and we will do it, but a closed account cannot be reopened and you cannot open a new one.

VIP players

Members of our VIP program also have a personal VIP manager for questions about their level and their rewards.

Your personal data

Questions and requests about your personal data go to the Data Protection Officer of Novatrix SRL.

The company

iLucki Casino is owned and operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958.